In this webinar, you will learn about the ins and outs of Novogene’s sample receiving process and guidelines. We will discuss how the transition to our new Customer Service System (CSS) will improve your experience submitting your samples, giving you more control to ensure that your samples are ready to be processed as soon as they arrive.

This webinar will also provide you with a detailed understanding of our specific sample storage and transport requirements and recommendations, to help you avoid common mistakes that would otherwise compromise your precious samples and project timelines. The webinar consists of a 30-minute presentation followed by a Q&A session.